In DUNA, attention and qualitative excellence of products we offer are followed by the service we provide to our Customers. In particular, we offer a technical support service which is punctual and effective. The technical assistance program developed by DUNAPACK® consists of different phases:
- installation: the operators are properly trained on the functions of the machines, on the behavior of the products and on daily maintenances. The training includes the demonstration of every function of the machine and the main options that originates different packaging behaviors have been shown. Moreover, they provide the necessary, instructions over cleaning and daily maintenance.
Subsequently, our technicians perform
- scheduled maintenance: service of preventive maintenance visits at agreed intervals in advance of any problem in order to ensure maximum reliability and efficiency of the DUNAPACK® machines
- on-call maintenance, intervening with extreme timeliness both by providing telephone assistance and by going to customers to drastically reduce machine downtime.
Here some internet tutorials for the most common maintenance interventions: